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Contact Support

Need help? We're here for you! Choose the best way to reach us:

🚀 Quick Help

In-App Support

The fastest way to get help:

  1. Open Kawai desktop app
  2. Click Help in the menu
  3. Select Contact Support
  4. Describe your issue
  5. Get response within 24 hours

💬 Community Support

Discord Server

Join our active community:

  • General Help: #support channel
  • Technical Issues: #tech-support
  • Feature Requests: #suggestions
  • Community Chat: #general

Join Discord →

Telegram Group

Quick questions and updates:

  • Real-time community help
  • Official announcements
  • Network with other users

Join Telegram →

📧 Direct Contact

Email Support

For detailed issues or private matters:

support@kawai.network

Response time: 24-48 hours

Please include:
- Your wallet address (first 6 and last 4 characters)
- Description of the issue
- Screenshots if applicable
- Steps to reproduce (for bugs)

Business Inquiries

For partnerships and business:

business@kawai.network

🐛 Report Bugs

GitHub Issues

For technical bugs and feature requests:

  1. Visit GitHub Repository
  2. Click Issues tab
  3. Search existing issues first
  4. Create new issue with details

Bug Bounty

Found a security vulnerability?

security@kawai.network

We reward responsible disclosure!

📚 Self-Help Resources

Before contacting support, try these:

Documentation

Video Tutorials

  • YouTube channel (coming soon)
  • In-app video guides

Knowledge Base

  • Common issues and solutions
  • Step-by-step tutorials
  • Best practices

🕐 Support Hours

Community Support (Discord/Telegram)

  • 24/7 - Community members worldwide

Official Support (Email/In-App)

  • Monday-Friday: 9 AM - 6 PM UTC
  • Weekend: Limited support
  • Response time: 24-48 hours

Emergency Support

For critical issues (security, lost funds):
- Email: emergency@kawai.network
- Response time: 2-4 hours

📋 Before You Contact

Help us help you faster! Please have ready:

For Technical Issues

  • Wallet address (public)
  • Operating system and version
  • App version (Help → About)
  • Error message or screenshot
  • Steps to reproduce

For Reward Issues

  • Wallet address
  • Transaction hash (if applicable)
  • Settlement period
  • Expected vs actual amount

For Account Issues

  • Wallet address
  • Last successful login date
  • Description of the problem

🌟 Feedback

We love hearing from you!

Feature Requests

  • Discord #suggestions channel
  • GitHub feature request
  • Email: feedback@kawai.network

General Feedback

  • In-app feedback form
  • Community surveys
  • Social media

🔗 Social Media

Stay connected:

⚠️ Important Notes

Never Share

  • ❌ Private keys
  • ❌ Seed phrases
  • ❌ Passwords
  • ❌ 2FA codes

Official support will NEVER ask for these!

Beware of Scams

  • ✅ Official domain: kawai.network
  • ✅ Official email: @kawai.network
  • ❌ Fake support accounts on social media
  • ❌ Phishing websites

Verify Official Channels

Always verify you're contacting official Kawai support:
- Check domain names carefully
- Look for verified badges
- Cross-reference with official website

Need immediate help? Join Discord for fastest community response!